Terms and Conditions

Last updated: 26 October 2026

These Terms and Conditions apply to your use of tempresso.com and to the products and services you buy or request from Tempresso (“we”, “us”, “our”), located at 55 Ramses St, from Damascus St, Heliopolis, Cairo, Egypt. By using the site, creating an account, requesting a quotation or placing an order, you agree to these terms. Please also read our Privacy Policy.

1. Our products and services

We supply espresso machines, grinders, café accessories, water filtration systems, cleaning products and spare parts, and we provide installation, maintenance, repair, café setup, machine rental and training services.

We try to keep product descriptions, photos and specifications accurate. Colours and finishes may look slightly different on your screen, and manufacturers may update models. If an item you asked about has changed, we will tell you before you commit.

2. Your account

  • Please give accurate details, including your full name, and keep them up to date.
  • Keep your password private. You are responsible for activity on your account.
  • We may suspend an account that is used for fraud or abuse, or that breaks these terms.

3. Quotations and prices

  • Many products and services are priced on request. When you click Request a quotation, you start a conversation with us (usually on WhatsApp); this is not an order.
  • A quotation states the price, what is included (for example delivery, installation or training) and how long it is valid. A quotation becomes a binding order only after you confirm it and we confirm it back.
  • Prices are in Egyptian pounds (EGP). Unless the quotation says otherwise, prices include applicable taxes.
  • If a price on the site or in a quotation is clearly a mistake, we will contact you before going ahead, and you may cancel.

4. Orders and payment

  • Your order is confirmed when we accept it in writing (email, WhatsApp or an order confirmation on the site).
  • Payment methods and any deposit required are stated in your quotation or at checkout.
  • Machines and equipment remain our property until they are paid for in full.
  • We may decline or cancel an order if an item is out of stock, if payment fails or if we suspect fraud. If you have already paid for a cancelled order, we will refund you in full.

5. Delivery and installation

  • We deliver within Egypt. Delivery times and fees depend on the item and the address, and are confirmed with your order.
  • Please check the packaging and items when they arrive and tell us within 48 hours about any visible damage or missing parts.
  • When installation is included, please make sure the site is ready: the correct electrical supply, a water connection and drain where needed, and enough space. If a visit cannot go ahead because the site is not ready, an extra visit may be charged.

6. Returns, exchanges and refunds

  • You may return or exchange an unused product in its original, undamaged packaging within 14 days of delivery, in line with Egyptian Consumer Protection Law No. 181 of 2018. Please contact us first to arrange it.
  • If a product is defective or does not match what you ordered, we will repair, replace or refund it as the law requires, at no extra cost to you.
  • For hygiene and safety reasons, we cannot accept returns of opened cleaning products or consumables, spare parts that have been installed, or items made or ordered specially for you, unless they are defective.
  • Refunds are made using the original payment method, or another method we agree with you, within 14 days of us receiving the returned item.

7. Warranty

  • New machines and equipment come with the manufacturer’s or our warranty. The period and coverage are stated in your quotation or warranty document.
  • The warranty does not cover damage from misuse, accidents, untreated or unsuitable water, scale build-up, lack of regular cleaning, wrong electrical supply, or repairs by anyone other than Tempresso or an authorised agent.
  • Parts we fit during a repair are covered for the period stated on your invoice or service report.

8. Maintenance and repair visits

  • You can book a visit by phone, WhatsApp or the forms on our site. We confirm the date and time with you.
  • Visit, diagnosis and labour charges, and the price of any parts, are explained before work starts. We will not replace parts or do extra work without your approval.
  • Maintenance contracts follow the terms written in the contract itself.
  • If you need to cancel or move a visit, please tell us at least 24 hours before.

9. Using this website

  • All content on this site, including text, photos, logos and designs, belongs to Tempresso or its partners. Please do not copy it for commercial use without our written permission.
  • Do not misuse the site: no attempts to hack it, overload it, scrape it, or send spam through its forms or chat.
  • Links to other websites (for example WhatsApp, maps or social media) are provided for convenience. We are not responsible for their content.

10. Liability

We are responsible for providing our products and services with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business, or for problems caused by events outside our reasonable control. Nothing in these terms limits your rights as a consumer under Egyptian law.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order or confirm a quotation is the one that applies to it.

12. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute will be handled by the competent courts of Cairo. We will always try to solve a problem with you directly first.

13. Contact us

Email info@tempresso.com, call or WhatsApp +20 101 046 9994 or +20 109 385 3566, or visit us at 55 Ramses St, from Damascus St, Heliopolis, Cairo.