Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Tempresso (“we”, “us”, “our”) collects, uses and protects your personal data when you visit tempresso.com, create an account, request a quotation, book a maintenance visit, place an order or contact us. We handle personal data in line with Egypt’s Personal Data Protection Law No. 151 of 2020.

1. Who we are

Tempresso supplies, installs and maintains espresso machines, grinders, café equipment, spare parts and cleaning products in Egypt.

2. The data we collect

Data you give us:

  • Account details: your full name, email address and password (stored encrypted; we can never see it).
  • Order and delivery details: name, phone number, email, governorate, city and street address, and any notes you add.
  • Quotation and maintenance requests: the product or machine you ask about, and the details you share with us by WhatsApp, phone, email, our forms or the support chat on the site.
  • Messages: what you write to us through the support chat, contact forms, email or WhatsApp.

Data collected automatically:

  • Basic technical data such as your IP address, browser type, device and the pages you visit, kept in our hosting server logs for security and to keep the site working.
  • Cookies and similar storage (see section 6).

We do not ask for or store your card details on this website. When online payment is introduced, payments will be processed by a licensed payment provider, which will receive your payment details directly.

3. How we use your data

  • To answer quotation requests and enquiries, and to arrange maintenance and technician visits.
  • To process, deliver and support your orders, including warranty and after-sales service.
  • To manage your account and let you see your orders and requests.
  • To send service messages about your orders, visits or account.
  • To send offers or news only if you have agreed to receive them; you can opt out at any time.
  • To keep the website secure, prevent fraud and fix problems.
  • To meet our legal, tax and accounting obligations.

We use your data because it is needed to provide what you asked for (a quotation, a visit, an order), because you consented, because the law requires it, or for our legitimate interest in running and protecting our business.

4. Who we share it with

We do not sell your personal data. We share it only when needed, with:

  • Our technicians and delivery partners, so they can reach you and complete a visit or delivery.
  • Service providers that run our website, hosting and email, under confidentiality obligations.
  • Payment providers, once online payment is available, only to process your payment.
  • WhatsApp (Meta), when you choose to contact us through WhatsApp; their own privacy policy applies to that conversation.
  • Authorities, when the law requires us to.

Some of these providers may store data on servers outside Egypt. When that happens, we take reasonable steps to make sure your data stays protected as required by law.

5. How long we keep it

We keep your account data while your account is active. We keep order and invoice records for as long as tax and accounting laws require. We keep messages and quotation requests for as long as needed to serve you and handle any follow-up, then delete or anonymise them.

6. Cookies

We use cookies and similar browser storage to:

  • keep you logged in and remember your cart and wishlist;
  • remember your support chat conversation on your device;
  • protect the site against bots and abuse.

These are needed for the site to work. You can delete or block cookies in your browser settings, but some parts of the site (login, cart, chat) may then stop working.

7. Your rights

You can ask us at any time to:

  • tell you what personal data we hold about you and get a copy;
  • correct data that is wrong or incomplete;
  • delete your data, unless we must keep it by law;
  • stop using your data for marketing, or withdraw a consent you gave.

You can update most account details yourself in My Account. For anything else, email info@tempresso.com. We will reply within a reasonable time and may ask you to confirm your identity first.

8. Security

The site uses an encrypted (HTTPS) connection, passwords are stored encrypted, and access to customer data is limited to staff who need it. No system is completely secure, so please use a strong password and keep it private.

9. Children

Our services are meant for adults and businesses. We do not knowingly collect personal data from children under 18.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

11. Contact us

Questions about your personal data? Email info@tempresso.com or call +20 101 046 9994.